Are there dead zones for cell and Wi-Fi coverage?
There are two known
areas of poor/no coverage along the route - short sections of the route in the
Altamont Pass and Niles Canyon.
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How fast is the Wi-Fi?
The Wi-Fi system uses cellular modems to provide connectivity to the train. The performance of the system depends on the quality of the cellular networks which can vary geographically and by time of day.
What security measures are in place on the ace Wi-Fi?
MyACEWiFi is an open public network. Though significant effort is made to ensure privacy, this means that any device connected to the network could be exposed to malicious activity from another device. The core components utilize enterprise firewalls ...
Why can't I stream videos on ace Wi-Fi?
To ensure that all passengers have bandwidth available to perform routine tasks such as web browsing and access emails. For this reason, MyACEWiFi does not allow video streaming.
Will ACE Wi-Fi portal include entertainment options like tv, movies, and sports in the future?
Depending on passenger demand, ACE may in future provide entertainment options on the portal like movies, TV shows, music, e-books, etc.
Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?
Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...