Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

• Related Articles

• Where can I use my mobile ticket?

  You can use mobile tickets on any of the ACE trains and connecting shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.

• Can I purchase a ticket on the app for another rider?

  The app tickets are intended to be used by the rider. The rider will need to display the ticket on the train and must have the app on their phone.

• What happens if I lose my mobile device or buy a new device?

  If you lose or purchase a new device, you can transfer any valid and unused tickets to a new device. To do so, please contact ACE Customer Service at customerservice@acerail.com.Please have your application ID known in advance. This can be found ...

• What happens if my smart phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

  Tickets are not sold onboard. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, you may receive a citation or ejection from the train for riding without a ...

• Are there any fees for using mobile ticketing?

  The mobile ticketing app is free to download. You may incur data usage fees from your mobile service provider for use of the application. ACE is not responsible for any mobile carrier data changes that a customer incurs because of purchasing or using ...