Wi-Fi
How do I advertise on the ACE wi-fi portal?
Please contact the ACE Marketing Department for more information about advertising on the train and train portal - marketing@sjrrc.com
What do I do if am having trouble connecting?
It is recommended that passengers use popular browsers like Chrome, Firefox, Edge and Safari to access the authentication and portal pages. Also, check that the latest version of these browsers and the device operating system are being used as ACE ...
What security measures are in place on the ace Wi-Fi?
MyACEWiFi is an open public network. Though significant effort is made to ensure privacy, this means that any device connected to the network could be exposed to malicious activity from another device. The core components utilize enterprise firewalls ...
Are there dead zones for cell and Wi-Fi coverage?
There are two known areas of poor/no coverage along the route - short sections of the route in the Altamont Pass and Niles Canyon.
Will ACE Wi-Fi portal include entertainment options like tv, movies, and sports in the future?
Depending on passenger demand, ACE may in future provide entertainment options on the portal like movies, TV shows, music, e-books, etc.
Why can't I stream videos on ace Wi-Fi?
To ensure that all passengers have bandwidth available to perform routine tasks such as web browsing and access emails. For this reason, MyACEWiFi does not allow video streaming.
How fast is the Wi-Fi?
The Wi-Fi system uses cellular modems to provide connectivity to the train. The performance of the system depends on the quality of the cellular networks which can vary geographically and by time of day.
How do I get back to the MyAceWifi information portal?
If you are still connected to the MyACEWiFi service, you can always return to the information portal by typing myacewifi.com into your browser window.