What do I do if am having trouble connecting?
It is recommended
that passengers use popular browsers like Chrome, Firefox, Edge and Safari to
access the authentication and portal pages. Also, check that the latest version
of these browsers and the device operating system are being used as ACE cannot
guarantee that unsupported browsers will allow passengers to view the pages
properly.
- To fix
other common problems, sometimes switching the wireless adapter OFF and ON
again in settings can help or pick the MyACEWiFi network and ask to “forget
this network” before connecting again.
- If these
actions don’t work, you can notify onboard personnel or email - wifi@sjrrc.com. When emailing, please include the train
number and the vehicle number you are sitting in, which is a four-digit number
located at the end of the passenger compartment.
Related Articles
What security measures are in place on the ace Wi-Fi?
MyACEWiFi is an open public network. Though significant effort is made to ensure privacy, this means that any device connected to the network could be exposed to malicious activity from another device. The core components utilize enterprise firewalls ...
Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?
Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...
Will ACE Wi-Fi portal include entertainment options like tv, movies, and sports in the future?
Depending on passenger demand, ACE may in future provide entertainment options on the portal like movies, TV shows, music, e-books, etc.
Are there dead zones for cell and Wi-Fi coverage?
There are two known areas of poor/no coverage along the route - short sections of the route in the Altamont Pass and Niles Canyon.
How do I get back to the MyAceWifi information portal?
If you are still connected to the MyACEWiFi service, you can always return to the information portal by typing myacewifi.com into your browser window.