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• How do I subscribe to text alerts?

  You can subscribe to mobile and email service alerts through this form.

• Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

  Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...

• How do I get back to the MyAceWifi information portal?

  If you are still connected to the MyACEWiFi service, you can always return to the information portal by typing myacewifi.com into your browser window.

• Can I use my free test ride on weekends?

  No, the free test ride can only be redeemed for weekday travel. Currently, ACE does not offer service on the weekends or some major holidays. Not redeemable for special trains.

• What happens if I lose my mobile device or buy a new device?

  If you lose or purchase a new device, you can transfer any valid and unused tickets to a new device. To do so, please contact ACE Customer Service at customerservice@acerail.com.Please have your application ID known in advance. This can be found ...