What happens if I lose my mobile device or buy a new device?

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• Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

  Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...

• Is the mobile ticketing application available on all devices?

  The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (two years or less) operating systems. Older versions of software may not be supported.

• What happens if my smart phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

  Tickets are not sold onboard. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, you may receive a citation or ejection from the train for riding without a ...

• Are there any fees for using mobile ticketing?

  The mobile ticketing app is free to download. You may incur data usage fees from your mobile service provider for use of the application. ACE is not responsible for any mobile carrier data changes that a customer incurs because of purchasing or using ...

• I am eligible for discounted fares. How do I access these on my mobile device?

  For One-Way and Round Trip tickets, select the route upon which you wish to travel and select the discounted fare child (0-12 – one child 0-5 rides free per paid adult), senior (65+), disabled. You will be asked to present any special ID card or ...