What do I do if onboard staff requests to inspect my mobile ticket?

• Related Articles

• How and when should I activate my mobile ticket?

  You should activate your ticket just prior to boarding the train and/or shuttles. Please have the mobile ticket activated and ready to show to the train staff. Activating your ticket onboard after the conductor/train staff requests it, may result in ...

• What happens if my smart phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

  Tickets are not sold onboard. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, you may receive a citation or ejection from the train for riding without a ...

• Can I transfer to other routes with a mobile ticket?

  Yes. You can use the same mobile ticket to transfer to participating shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.

• Where can I use my mobile ticket?

  You can use mobile tickets on any of the ACE trains and connecting shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.

• Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

  Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...