What happens if my smart phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

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• How and when should I activate my mobile ticket?

  You should activate your ticket just prior to boarding the train and/or shuttles. Please have the mobile ticket activated and ready to show to the train staff. Activating your ticket onboard after the conductor/train staff requests it, may result in ...

• Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

  Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...

• Can I purchase a ticket on the app for another rider?

  The app tickets are intended to be used by the rider. The rider will need to display the ticket on the train and must have the app on their phone.

• Are there any fees for using mobile ticketing?

  The mobile ticketing app is free to download. You may incur data usage fees from your mobile service provider for use of the application. ACE is not responsible for any mobile carrier data changes that a customer incurs because of purchasing or using ...

• Are receipts available for mobile ticketing purchases?

  Receipts are sent to the email associated with the mobile account for all mobile tickets. Please enter your email address when purchasing a ticket and it will be automatically emailed to you.