What types of tickets can I purchase via the ACE mobile app?

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• Are there any fees for using mobile ticketing?

  The mobile ticketing app is free to download. You may incur data usage fees from your mobile service provider for use of the application. ACE is not responsible for any mobile carrier data changes that a customer incurs because of purchasing or using ...

• Where can I use my mobile ticket?

  You can use mobile tickets on any of the ACE trains and connecting shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.

• Can I purchase a ticket on the app for another rider?

  The app tickets are intended to be used by the rider. The rider will need to display the ticket on the train and must have the app on their phone.

• If I am traveling with friends and family, can I activate more than one ticket on my phone?

  Parents may purchase tickets for their children while traveling together. The maximum tickets allowed to use/activate for riding in groups is 10. Passengers need to sit together when traveling on one ticket/app activated tickets.

• What happens if I lose my mobile device or buy a new device?

  If you lose or purchase a new device, you can transfer any valid and unused tickets to a new device. To do so, please contact ACE Customer Service at customerservice@acerail.com.Please have your application ID known in advance. This can be found ...