Mobile App
Can I purchase a ticket on the app for another rider?
The app tickets are intended to be used by the rider. The rider will need to display the ticket on the train and must have the app on their phone.
What security protections are in place to protect my personal information?
The mobile ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored is highly encrypted and systems are constantly monitored ...
Will the application store my credit card details?
You have an option to store your credit card details for future transactions, but it is not required.
I am eligible for discounted fares. How do I access these on my mobile device?
For One-Way and Round Trip tickets, select the route upon which you wish to travel and select the discounted fare child (0-12 – one child 0-5 rides free per paid adult), senior (65+), disabled. You will be asked to present any special ID card or ...
Is the mobile ticketing application available on all devices?
The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (two years or less) operating systems. Older versions of software may not be supported.
Are there any fees for using mobile ticketing?
The mobile ticketing app is free to download. You may incur data usage fees from your mobile service provider for use of the application. ACE is not responsible for any mobile carrier data changes that a customer incurs because of purchasing or using ...
Are receipts available for mobile ticketing purchases?
Receipts are sent to the email associated with the mobile account for all mobile tickets. Please enter your email address when purchasing a ticket and it will be automatically emailed to you.
What happens if I lose my mobile device or buy a new device?
If you lose or purchase a new device, you can transfer any valid and unused tickets to a new device. To do so, please contact ACE Customer Service at customerservice@acerail.com.Please have your application ID known in advance. This can be found ...
If I am traveling with friends and family, can I activate more than one ticket on my phone?
Parents may purchase tickets for their children while traveling together. The maximum tickets allowed to use/activate for riding in groups is 10. Passengers need to sit together when traveling on one ticket/app activated tickets.
What happens if my smart phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?
Tickets are not sold onboard. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, you may receive a citation or ejection from the train for riding without a ...
Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?
Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the ...
What do I do if onboard staff requests to inspect my mobile ticket?
A Each ticket includes a unique barcode in addition to the tri-color ticket that will occasionally be scanned by onboard staff as part of an inspection process. Please use the pull-down to reveal the barcode for inspection, when requested.
How does the driver/conductor know that I have a valid ticket?
Generally, most mobile tickets are validated by using visual inspection via checking the color actively changing on the ticket screens. Hand-held inspection devices may be used to scan a ticket using the barcode functionality.
Do tickets expire?
In the new system all fare media will expire as follows from date of purchase: • One-Ways and Round Trips expire in 7 days • 10-Trips expire in 60 days • 20-Trips expire in 90 days • Monthly pass - calendar month determined by date of activation on ...
Can I transfer to other routes with a mobile ticket?
Yes. You can use the same mobile ticket to transfer to participating shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.
How and when should I activate my mobile ticket?
You should activate your ticket just prior to boarding the train and/or shuttles. Please have the mobile ticket activated and ready to show to the train staff. Activating your ticket onboard after the conductor/train staff requests it, may result in ...
What types of tickets can I purchase via the ACE mobile app?
All regular adult and senior/child/disability discounted ticket types are available – One-way, Round trip, 20-Trip and Monthly Pass (see limit restrictions and expiration times for each ticket when purchasing). Activated rides are valid for three ...
Where can I use my mobile ticket?
You can use mobile tickets on any of the ACE trains and connecting shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.
Do I need to set up an account to be able to use mobile tickets?
ACE requires users to set-up an account in advance of using mobile ticketing. Your initial purchase may not require prior account creation (guest). Riders with existing accounts in the ACE E-Commerce Portal need to create a new account in the ACE ...